Case Studies

What this looks like in a business like yours

Twelve worked scenarios, each following one kind of business through the problem it actually has. They describe representative businesses rather than named customers, and every page says so.

Read this first

These are scenarios, not customer stories. Each describes a representative business and how the work would be done. No customer is named or quoted, and no results are claimed. Publishing invented customer stories would contradict everything else on this site, so we have not. When we have customers whose figures we can publish with their consent, they will appear here as case studies and be identified as such.

How to read a software case study covers what to check in any vendor’s, including ours.

Pest control business applying regulated chemical treatments

Applied by experience, logged as a quantity nobody measured

Chemical consumption is both a cost and a record-keeping obligation, and estimates satisfy neither well.

What this looks like in a business like yours

Read this first

Applied by experience, logged as a quantity nobody measured

Subcontracted at last year's rate, billed at last year's price

Sent, discussed, never formally accepted, invoiced anyway

Service continuing three months past the last payment

Trade offers applied differently by different salesmen

Rakhi in August is worth nothing in September

A medium in one brand is a large in another

Kit ordered in June, delivered in September, played in nothing

The same crate worth less by the hour

Daily deliveries, monthly settlement, no delivery record

Bought by the carcass, sold by the cut, margin by assumption

Attended, diagnosed, returned with the part

Annual contracts with visits nobody scheduled

Still on the package they joined with three years ago

Everyone assumed someone else was handling it

The part was in the store and a new one was ordered

Two engineers to the same street in one week

Tiles broken between the lorry and the stack

Supplying at last year's rate to a customer who never renegotiated

Documentation shipped with the product and revised without it

The student who stops coming three weeks before anyone notices

Statutory dates held by the person who has always held them

The delivery went well and the installation did not

Honoured a manufacturer scheme that closed on the fifteenth

Every addition was approved and none was documented

The beat was covered and the order was not taken

The margin on the best seller went negative in April

Which customers received batch 4417

The same recipe, four percent less output than last year

Twelve people tried it, one bought it, and the pair is now B-grade

Displayed for eight months, delivered as fresh stock

Last summer's stock priced as though it were still summer

Free gift wrapping, paid materials, uncounted time

A package of twelve, and both sides count differently

The relationship was with the trainer, not the centre

Paid on completion, returning unpaid

The room is ready and the desk does not know

Offcuts and surplus stored at four sites and forgotten

Made to the drawing, wrong for the room

Ten hours a month included, thirty hours delivered

Open on the system, finished in reality, billed never

Volume in one shelf, margin in another

The service that was due at 40,000 and happened at 61,000

Confirmed orders in one file, capacity in someone's head

Temperature assumed correct until the smell said otherwise

Instruments in use past their calibration date

A field action, and no list of who has which unit

Quoted on Monday's rate, delivered at Thursday's cost

Our material, their yard, nobody's count

The brand team had not seen it

Sold as new, thickened on the shelf

A repeat order for a colour mixed by eye

Cavities producing flash because maintenance was by shot count nobody kept

Stock ordered for one customer, held for two years

The file that has to be complete on a date nobody controls

The most popular item on the menu is the least profitable

Two weights, one load, and the difference split by argument

A vehicle occupying a lift for two days, not being worked on

One diary, one person, no redundancy

Eleven months of ordinary trade and one month of everything

Fifteen garments due Thursday and one tailor

A regular customer measured from scratch on every visit

Twenty-two of twenty-five, and the costing assumed twenty-five

Bought by the kilo, sold by the item, margin by guess

Every client wants the same fortnight, and there is only one

Two people billing, one shop, and a day that never closes cleanly

The week the owner cannot take off

The restaurant is either subsidising the rooms or the other way round

One office is drowning while another has capacity

The warranty claim that comes down to a number nobody wrote

The retainer that has not changed since 2019

The front of the shop earns more than the dispensary

The handset that lost money while sitting still

Repairs quietly consuming stock that was never billed

The accessories pay the rent and nobody watches them

Exchange offers priced on instinct

The kilo that disappears between the sack and the shelf

Diwali is when the credit book stops being manageable