Worked scenario
Two engineers to the same street in one week
Individually attended faults hide network problems, and the operator pays for repeated visits to treat one cause.
3 min read
Subscribers report faults individually and each is attended as a job. That is correct service and it obscures shared causes.
The cluster is the finding
Three reports from one street in a week is a network problem. Handled as three jobs by three engineers, it is fixed three times at the subscriber end and not at all at the cause.
Repeat visits are the measure
Locations generating repeated faults justify infrastructure work. Without fault history by location, that case cannot be made and the operator keeps paying for visits.
What changes
- Faults recorded with location and suspected cause
- Clustering by area and time visible
- Repeat faults at a location identified
- Engineer visits costed against the fault they addressed
Questions about anything here, or a situation this does not cover? contact@anantatechhub.com