Worked scenario
Sold as new, thickened on the shelf
Paint deteriorates in the tin, and a distributor picking by convenience will eventually sell a customer a problem.
3 min read
Paint is not indefinitely stable. Separation and thickening develop over months, and a tin that looks identical from the outside may not perform.
The complaint lands on application
The customer discovers the problem when painting, having already prepared a surface. That is an expensive complaint to settle and it damages the trade relationship disproportionately.
Age at picking, not at stocktake
Rotation only works if the picker can see which tin is older at the moment of picking. Discovered at stocktake, ageing stock is already a write-off decision.
What changes
- Manufacture date recorded and visible at picking
- Rotation enforced rather than intended
- Ageing stock surfaced before it becomes unsaleable
- Returns and complaints correlated with stock age
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