Worked scenario
Everyone assumed someone else was handling it
Shared responsibility for a dated obligation is no responsibility, and the failure appears only after the date.
3 min read
A team that works flexibly across clients is efficient. It is also a structure in which a specific filing can be genuinely nobody's.
Availability is not ownership
Work picked up by whoever is free means the person who would notice it had not been done is undefined. Everyone assumes it was handled by whoever was free.
Assignment, then flexibility
Naming an owner does not prevent the work moving. It ensures that when it moves, the move is recorded and someone is still accountable for the date.
What changes
- Every obligation carrying a named owner
- Reassignment recorded when work moves
- Escalation before the date rather than after
- A single view of what is due across the team
Questions about anything here, or a situation this does not cover? contact@anantatechhub.com