Worked scenario
The machine shipped complete and the installation was not
Commissioning cost overruns are almost always site-readiness failures, and site readiness is usually confirmed by someone who did not check.
3 min read
A machine is built, tested and dispatched. Engineers arrive to commission it and the foundation has not cured, or the three-phase supply is not connected, or the doorway is narrower than the machine.
Verbal confirmation is not confirmation
Asked whether the site is ready, a customer says yes, because they believe it is. The person answering is rarely the person who would know about the foundation specification.
Item by item, with evidence
A checklist confirmed point by point, with photographs where a description could be read two ways, converts a general assurance into something checkable before anyone travels.
Costing the return visit
Second and third visits are usually absorbed. Recorded against the machine, they show which products and which customer types consistently need them — which is both a pricing input and an argument for improving the pre-dispatch process.
What changes
- A site-readiness checklist confirmed item by item before dispatch
- Photographic confirmation where a description is ambiguous
- Commissioning visits costed against the machine that required them
- Repeat readiness failures visible by customer type
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