Worked scenario
Fifteen garments due Thursday and one tailor
A tailoring business commits its capacity one conversation at a time, without anyone seeing the total.
3 min read
A customer leaves cloth and asks when it will be ready. The person at the counter gives a date that sounds reasonable.
Nobody is holding the total
Each promise is plausible alone. Together they exceed what the workshop can do, and the discovery happens on the day the first customer arrives.
Occasions make it worse
Demand clusters around festivals and weddings, so the promises pile into the same week. Visible capacity is the only thing that turns that from a crisis into a scheduling decision made at the counter.
What changes
- Work in hand visible when a date is promised
- Capacity expressed in garments or hours per day
- Dates set against the queue rather than by feel
- Late deliveries measured, with their cause
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