Collections tied to milestones nobody is tracking

Two departments, one event

Construction knows a slab was cast. Accounts knows a payment is due on slab completion. In a surprising number of businesses those two facts never meet, and the demand goes out weeks later when somebody happens to ask.

On a project with several hundred units and multiple milestones each, weeks of delay across the book is a substantial amount of working capital sitting in customers' accounts instead of yours.

The milestone should raise the demand

Marking a stage complete should generate the demands for every unit tied to it, rather than prompting somebody to remember to raise them.

This is not a sophisticated requirement. It is a single shared record of stage completion that both construction and accounts read from, and its absence is the entire problem.

Document status is part of the collection

A customer whose loan documentation is incomplete will not pay on time regardless of what the agreement says, and chasing them for money is chasing the wrong thing.

Tracking documentation state alongside the payment schedule separates customers who will not pay from customers who cannot yet. Those need different conversations, and treating them the same damages the relationship with the second group.